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A milestone that sits in In Progress for four months with no commentary is worse than no roadmap at all. Milestone updates let you post progress notes and set a health state.

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Health states

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Post an update

Open the milestone and write an update in the feed, picking a health state as you post. Updates appear in the milestone’s feed in order, so there’s a readable history rather than just a current status.

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Public and private updates

Each update is marked Public or Private. Private updates stay in your dashboard; public ones appear on your roadmap for customers to read. This lets you keep one honest internal thread and one customer-facing one on the same milestone, instead of maintaining the story in two places.

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Reactions

Readers can react to public updates, so you get a signal on whether an update landed without asking anyone to write a comment.

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What to write

Keep it short and specific. Cover:
  • What moved since the last update
  • What’s blocking, if anything
  • What changed about the expected timing
Moving something to At risk early costs you far less credibility than moving it to Off track with no warning.
Milestones can carry attachments (files or external links), and can be linked to the release that ultimately delivers them. That closes the loop between “we’re planning this” and “here it is.”